Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jascrous on August 08, 2014, 10:50:28 AM

Title: Unable to transfer Operator
Post by: jascrous on August 08, 2014, 10:50:28 AM

When the operator calls, we cannot transfer the call.  The transfer button appears diabled.  We can transfer a transfered call from the operator.

Any ideas?

Title: Re: Unable to transfer Operator
Post by: ralph on August 08, 2014, 11:46:06 AM

I believe that is the way it works for a console.  (5550 consoles, 1000 consoles) You can't put it on hold and you can't transfer it.
This may have changed in more recent software versions.   Do you know what version you are running?

Ralph

Title: Re: Unable to transfer Operator
Post by: jascrous on August 08, 2014, 01:53:55 PM

We are on Release 6.0 sp2.  Its not really something that has come up until we had a new operator manning the console.  Never thought twice about it.  Strange.

Title: Re: Unable to transfer Operator
Post by: Mattmayn on August 08, 2014, 04:13:48 PM

May I ask why you need to transfer the operator? They are the gatekeepers and do the transferring, that is the engineering thought behaind this restriction anyway.

Title: Re: Unable to transfer Operator
Post by: marcolive on August 09, 2014, 07:27:13 PM

Ralph is right, you can't transfer/put on help an operator, even in new releases. This is by design.

Title: Re: Unable to transfer Operator
Post by: jascrous on August 11, 2014, 08:34:33 AM

Thanks for info...