Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: super6 on August 06, 2014, 02:29:41 PM
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We have a couple console operators that handle all calls and when things get busy the phone just rings. It there a code that we can program into all the phones in the area to pickup an incoming call? We have a few normal users that can help with the incoming calls if we can do this. Any help is appreciated. THanks!!
Perry
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If you're talking about a true console (as opposed to a 5340 acting like a console) then no.
TAFUS doesn't work nor will call pickup, either group or directed.
Ralph
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So, i'm gathering if I get a 5340 then this can happen? Or is there a way to route teh call to another hunt group??
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You can't put a console in a hunt group and you can't share keys with a 53XX phone.
The only option is to replace the console with a 53xx phone and then you can share buttons with the other phones.
Ralph
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Got it Ralph! Thanks for the replies.
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I had similar issues a while ago, I came up with some ideas but never followed through so it may or may not work
Calls come into a 5550 console line, this line is then set to reroute to a hunt group.
The hunt group contains the normal phones and a external hotdesk user which is then setup to point to a second line on the consoles. Please note this will require a external hotdesk user license.
Sent from my Nexus 7 using Tapatalk
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Calls come into a 5550 console line, this line is then set to reroute to a hunt group.
The hunt group contains the normal phones and a external hotdesk user which is then setup to point to a second line on the consoles.
Ghost,
What a great solution. I can't think of any reason this wouldn't work.
Ralph