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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Dogbreath on July 29, 2014, 08:28:36 AM

Title: Ringing cadence on ring group members
Post by: Dogbreath on July 29, 2014, 08:28:36 AM

Set up new IVR for a customer, each option going to a different ring group. All works fine but the customer complains that the ringing cadence for calls coming through the IVR is 'internal'. [Don't know if this is a UK thing, but normally external calls go 'ring ring, ring ring' and internal calls go 'riiiiiiing, riiiiing']. I see you can set a CoS on a ring group and I have looked at the CoS options form but all I can see about ring cadence is for faxes and analogue lines.

Release level: 6.0 SP3
Active software load: 12.0.3.15

Title: Re: Ringing cadence on ring group members
Post by: x-man on July 29, 2014, 02:24:23 PM

Hmmmmm...my first thought is that since the call has been answered it is being transferred by the IVR so is an internal call.

Title: Re: Ringing cadence on ring group members
Post by: Dogbreath on July 30, 2014, 08:40:22 AM

Yes, that's how it appears to behave. A DDI pointed to the ring group rings with external cadence.