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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mitel_ephone on July 28, 2014, 07:30:09 PM

Title: Major Rest Due to PS-BS Lost Connection - Ever seen this?
Post by: mitel_ephone on July 28, 2014, 07:30:09 PM

Hello,

We've been having trouble with our processing server and base server. Every couple weeks this happens and we don't know the cause. I was hoping someone has seen this before and knows how to fix it or deal with it. Is there anything we can do?

Title: Re: Major Rest Due to PS-BS Lost Connection - Ever seen this?
Post by: Tech Electronics on July 28, 2014, 10:11:20 PM

Mitel_ephone,

Do you have a managed or unmanaged switch or hub that you are using to connect them together?

Thanks,

TE

Title: Re: Major Rest Due to PS-BS Lost Connection - Ever seen this?
Post by: mitel_ephone on July 29, 2014, 12:30:47 AM

Both look like they are connected to a regular s 4-port ethernet switch and this would go into main switch. I suppose that'd be unmanaged?

Title: Re: Major Rest Due to PS-BS Lost Connection - Ever seen this?
Post by: Tech Electronics on July 29, 2014, 07:30:00 AM

Mitel_ephone,

Are you a technician or an owner? If you are a technician have downloaded the error logs from the system to see if there are any Quantum errors causing a problem that needs to be reset? If you are an owner you may need to get your vendor involved at some point.

Thanks,

TE

Title: Re: Major Rest Due to PS-BS Lost Connection - Ever seen this?
Post by: NTEDave on July 30, 2014, 02:49:27 PM

Twice, once was a faulty Switch and the other time was a Ethernet Loop causing the unmanaged switch to make itself very busy!