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Mitel Forums => Mitel Software Applications => Topic started by: dan231 on July 22, 2014, 03:00:31 PM

Title: Voice mail transfer directory option?
Post by: dan231 on July 22, 2014, 03:00:31 PM

I recently had the MiVoice Networking license installed so I can now transfer voice mail messages to different branch mailboxes.
This only works if I dial the extension, the directory option doesn't work.

It was explained to me that this is a Mitel flaw and is not fixable.  The directory only shows my location and is based off of users and phones in one location, not mailboxes.

My questions are: is this true? and if I go into my phone directory (I created a feature button) all my users are listed by name and extension number.  Why would this not carry over for voice mails?

Title: Re: Voice mail transfer directory option?
Post by: johnp on July 22, 2014, 06:51:31 PM

Voice mail directory is different and is based upon the mailboxes within the given system. While you may consider this to be a flaw, it is the way most voice mail system work.

Title: Re: Voice mail transfer directory option?
Post by: dan231 on July 23, 2014, 09:45:36 AM

OK, thanks for the clarification on that.  My vendor made it out to be a Mitel issue they were aware of but never fixed yet.

Title: Re: Voice mail transfer directory option?
Post by: Mattmayn on August 11, 2014, 09:16:44 PM

The "fix" for this is centralized VM, ie NuPoint.