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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hydroman on July 15, 2014, 03:27:14 PM

Title: Calls hangs up after 5 rings
Post by: hydroman on July 15, 2014, 03:27:14 PM

Any calls we receive externally, if not answered hangs up after 5 rings.  If we call the number internally works fine, the phone continues to ring.  If the first line is busy it moves to the next line in the hunt group.  We do use a phone tree to access the different departments.  The setup has been working for the last 14 years, we have made no changes to the system.  Any help would be appreciated.  We are using Mitel 3300.

Title: Re: Calls hangs up after 5 rings
Post by: x-man on July 16, 2014, 06:05:49 AM

What does the caller get when the line hangs up after 5 rings?

Title: Re: Calls hangs up after 5 rings
Post by: ralph on July 16, 2014, 06:23:43 AM

What kind of trunks are you using?
Is the caller disconnected? 

Ralph

Title: Re: Calls hangs up after 5 rings
Post by: hydroman on July 16, 2014, 12:14:19 PM

The call hangs up and the caller gets a dial tone.  PRI trunks

Title: Re: Calls hangs up after 5 rings
Post by: Mattmayn on July 16, 2014, 09:04:14 PM

Can you run a CCS trace and post a test call?

Title: Re: Calls hangs up after 5 rings
Post by: LoopyLou on July 18, 2014, 03:01:05 PM

Do you have DID's? Does this happen to all incoming calls or those pointed at the tree only?

Title: Re: Calls hangs up after 5 rings
Post by: ghost on July 18, 2014, 08:58:34 PM

I would also check to make sure there is no call forward no answer external going to an invalid location (or a mis-configured reroute)

Symptoms sound similar to when team in my office try to forward to their mobile but don't put in the digit for an outside line