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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jopolson on July 14, 2014, 07:56:13 AM

Title: Divert from Reception Console
Post by: jopolson on July 14, 2014, 07:56:13 AM

Hi Guys, sorry if his has already been answered in another post, I did search but couldn't find the answer on here.

We have 5550 Console on reception and the PC running the software is a bit flaky. If this goes down how can I divert the receptions calls to go to another extension?

Thanks in advance

Title: Re: Divert from Reception Console
Post by: Mattmayn on July 16, 2014, 09:17:01 PM

I assume this is the only console you have if you want calls to go elsewhere. The system will be placed into Night1 when the software/console is out of service. Find how your calls are getting to the console and make them reroute on Night1 to another destination. I can't tell you exactly where to look without knowing how the call flow is configured. You may need to create a phantom extension to route through first, or you may be lucky and just have to build a new call reroute always entry and assign it to a number that is already programmed.

Sorry if that make no sense, I couldn't think of a better way to word it.

Title: Re: Divert from Reception Console
Post by: jopolson on July 18, 2014, 06:52:43 AM

I follow you, thank you for the reply.

We use night1 to divert to a recording that says that the building is closed, this is manually selected when the receptionist finishes. Should we use another night setting for this one if the default is night1?