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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mkrneta on July 07, 2014, 03:23:38 PM

Title: Outgoing Key does not allow user to dial outside call
Post by: mkrneta on July 07, 2014, 03:23:38 PM

I have several users all using the same keymap.  Only only user is stating that when they press the Outgoing button on their phone, and they dial a number, the phone just provides a dial tone after they have dialed the 10 digit phone number.  I have had the user default their handset. The keyset is correctly added to the correct CO Trunk.  Any ideas ?

Title: Re: Outgoing Key does not allow user to dial outside call
Post by: NTEDave on July 07, 2014, 03:56:16 PM

Check associated extensions on that particular phone, make sure the outgoing extn is correct.

Title: Re: Outgoing Key does not allow user to dial outside call
Post by: mkrneta on July 07, 2014, 04:16:44 PM

Outgoing is set to Feature Code 9200 Automatic Route Selection just like all the other phones. 

Title: Re: Outgoing Key does not allow user to dial outside call
Post by: NTEDave on July 08, 2014, 07:51:24 AM

Can they dial out if they manually dial 92000xxxxxxxxxxx

Or the Trunk Group ID, normally 92001xxxxxxxxxxx

Or even 8xxxxxxxxxxx assuming all feature codes are at default.

Title: Re: Outgoing Key does not allow user to dial outside call
Post by: DND ON on July 08, 2014, 09:15:50 PM

What does the display show when this occurs?

Title: Re: Outgoing Key does not allow user to dial outside call
Post by: Tech Electronics on July 22, 2014, 02:31:53 PM

Mkrneta,

Have you looked at the Calling Party Number on that phone and verified it is either empty or a number you actually have; this is assuming you have a PRI of course.

Thanks,

TE