Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on June 27, 2014, 08:45:49 AM
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I know how to monitor the PLID using "state 6 1 3" for example and it shows me what trunk is being used. Is there a way for me to see caller ID info? The scenario being an employee from location A makes a long distance call and by doing so the call travels to location B as that's where the PRI is setup. Is there a way for me to look at the PBX that houses the PRI and see what number that employee is calling and where did that call originate from at location A?
Thanks,
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Maintenance command CCS TRACE ENABLE CONTINUOS should give you all the info you are looking for. If someone else can add to this, please do. Thanks.
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Yes, CCS Trace is the command set to use to look at this. Attached is a document explaining the full capabilities.
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You can also check it via the SMDR logs after the call has disconnected.
Ralph
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More of the same - little more ;)
http://www.phonesystemhelp.info/how-to-use-ccs-trace-mitel-3300/
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Thanks everyone!
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I think if you do a reso <plid> it will give you the dialed digits as well
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I used the logsys read smdr all match number and I have a follow up question.
If the originating call came from location B where the PRI is I can see X extension made a call to this number. However, if the call originated from location A it shows X9999 instead of the callers extension. Is there anyway to piece together who made the call if it's at a location other than that where the PRI sits? It still shows me time and date along with which trunk they used which is helpfull but X9999 is not very helpful since I have 10 other sites using this PRI.
Thanks,
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The x9999 is a VOIP trunk to another one of your systems. I believe there is a setting in SMDR where you can have it tag a site id to the call record.
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I used the logsys read smdr all match number and I have a follow up question.
If the originating call came from location B where the PRI is I can see X extension made a call to this number. However, if the call originated from location A it shows X9999 instead of the callers extension. Is there anyway to piece together who made the call if it's at a location other than that where the PRI sits? It still shows me time and date along with which trunk they used which is helpfull but X9999 is not very helpful since I have 10 other sites using this PRI.
Thanks,
One of the fields in the SMDR record is a unique call ID, which starts with the CEID of the originating PBX and ends with a letter identifying the segment of that call, starting with "A". So once you know the call identifier from the A segment, you can search against that call identifier in the next hop PBX to find the subsequent segments of the call.
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Hi Lundah,
I know what my CEID digits are but not sure how to apply them from your response. Maybe I have to pull the SMDR using a certain command to see these digits? I"m using "logsys read smdr all match and the results don't show me any CEID digits. To show you an example I pulled a record of me trying to call me cell phone.The X9999 doesn't mean anything to me neither does 0002.
06/27 07:31A 0000:00:31 X9999 0002 91XXXXXXXXXX T72
001
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You have to turn it on in the SMDR option assignment form. I believe its network format or OLI id for trunk calls.