Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: scanjet on June 24, 2014, 11:37:39 AM

Title: MiVoice Office agent recording
Post by: scanjet on June 24, 2014, 11:37:39 AM

Can an agent be recorded and monitored at the same time? Also can an agent be recorded automatically without pressing any buttons on the phone?

Title: Re: MiVoice Office agent recording
Post by: Tech Electronics on June 24, 2014, 11:45:19 AM

Scan jet,

According to the new documentation yes the Supervisor of the Hunt Group can Monitor and Record the Call. As for without pressing a button the answer is no. If you want that functionality look at a voice recording server that records all calls and then keeps what you want.

Oaisys makes a good one and it is easy to install and if you need help Oaisys will help set it up for you.

Thanks,

TE

Title: Re: MiVoice Office agent recording
Post by: dwayneg on June 24, 2014, 12:48:05 PM

You can also set up a rule in the Intelligent Router module of CSM, if you have it, to record select extensions, but keep in mind that will tie up VM ports while it's recording.  You can set rules to only record calls from specific AC or customer.  And you can cause them to record into a different mailbox from the user.  You may want to turn off the recording message display so the user doesn't know he's being recorded.

Title: Re: MiVoice Office agent recording
Post by: scanjet on June 24, 2014, 10:14:49 PM

Thank you both for the help. I have another question regarding the ports. How many ports does it have. My concern is the recording if I have 5 people I want to record can I add ports? does it come with ports out of the box?

Title: Re: MiVoice Office agent recording
Post by: Tech Electronics on June 25, 2014, 07:06:19 AM

Scanjet,

The 5000 comes with 4 ports out of the box and can be upgraded to 32 ports total.

Thanks,

TE