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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sanderfrons on June 23, 2014, 09:49:42 AM

Title: 5550IP call rerouting
Post by: sanderfrons on June 23, 2014, 09:49:42 AM

question: I have 2 different companies, each company has 2 5550IP consoles. When those 2 are both set absent, the call needs to be redirected to the other 2 consoles from the other company and vice versa.
When the last console is set absent the system has to go in Night 1.
How do I reroute the call for company A to the other 2 consoles from company B, when both consoles from company A are set absent? Does 1st alt work on this?

Title: Re: 5550IP call rerouting
Post by: ralph on June 23, 2014, 10:19:16 AM

1 Alt should work.
Create a new always alt that points to a button on the other company's console.
Then assign it to the directory numbers of the 1st company's buttons.

Ralph