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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on June 19, 2014, 06:30:20 PM

Title: Operator Voicemail ?
Post by: SUSD on June 19, 2014, 06:30:20 PM

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

I've been here 6 months and today I found out the operator has a voice mailbox. I found this out because I received a call saying the voicemail is full and no one was answering at the switchboard. I asked our main operator, who said yes, she does have to step away from time to time and can miss a call. So I asked if she checked the voicemail and she said "What voicemail?" 

We have 2 - Superconsole 1000s. They don't have a message waiting indicator that I know of.

Is there some indicator I don't know about ? Can I set something up other than another phone with MWI buttons ?


At night, the phone has a few alternate ring locations, so calls don't get missed, hopefully.

Thank you.

Title: Re: Operator Voicemail ?
Post by: johnp on June 19, 2014, 06:52:37 PM

You could make the mailbox call to notify. I'm assuming embedded vm and the calls that get into the mailbox are from a DN button on both SS1000. In this scenario, having a visual lamp would require some extra programming. You likely have read posts that tell how to break the vm integration or how to use a special character to make it end up in the desired mailbox.

I myself would likely make the DN *XXXX and let it light XXXX's phone.

Title: Re: Operator Voicemail ?
Post by: Mattmayn on June 21, 2014, 01:39:42 PM

Or have the messages emailed.


Sent from my iPhone using Tapatalk

Title: Re: Operator Voicemail ?
Post by: LoopyLou on June 23, 2014, 08:11:58 AM

Would say its not the operator who has a mailbox given that you can't MWI the console. Its more there is a general greeting mailbox which is a dumping group if the voicemail doesn't know what to do with a call.

So you options are have the voicemail dial out to indicate it has a message, email or have the operators login as part of their moring process.

Title: Re: Operator Voicemail ?
Post by: SUSD on June 23, 2014, 10:48:49 AM

Well, I've been looking at this to try and figure out what is going on.

The main console is 7000, w/ No Reroute, 1st 7056, 2nd Normal.

So the concern is, if someone is calling the main number 4375, which is ringing at the console, I am thinking it follows the path above and then it hits the menu node below?  So calls go past all these extensions, before defaulting to the Operator Extension ?   

Extension  Oper Ext      1       2      3      4       5      6       7      8      9
   4375          0           6554 6559 6326 6911 6520 6556 6937 6537 6545

Lastly, it must end up on that operator voicemail that I have to create some type of notification for.

Thanks.