Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: derfeus on October 28, 2009, 01:42:07 PM

Title: Troubleshooting High CPU useage by ManagementLayer
Post by: derfeus on October 28, 2009, 01:42:07 PM

Hi folks,

I have a test 3300 CX running MCD 10.0.1.12. It frequently reaches a state where I can't login to ESM. If I login to the RTC and issue the 'ps' command it shows that the ManagementLayer is hovering around 80% CPU useage.

1. Has anyone encountered this and figured out the problem?

2. Any suggestions for troubleshooting and pinpointing the cause?

Thanks!

Title: Re: Troubleshooting High CPU useage by ManagementLayer
Post by: bobcheese on October 28, 2009, 05:09:20 PM

Are you able to log in some time and not others? Are you always using the same PC? There where some problems with IE and you need to clear temp files & cookies.

Title: Re: Troubleshooting High CPU useage by ManagementLayer
Post by: derfeus on October 29, 2009, 11:07:57 AM

Thanks for the reply.

It doesn't matter which PC I connect from. Clearing the cache makes no difference.

Also, apps that use MiXML are not able to talk to the switch. Call control is fine though.

Title: Re: Troubleshooting High CPU useage by ManagementLayer
Post by: bobcheese on October 29, 2009, 12:03:02 PM

have a look at this thread http://www.mitelforums.com/forum/index.php?topic=15.0 there are commands to reset web server. See if it makes any difference to ESM

Title: Re: Troubleshooting High CPU useage by ManagementLayer
Post by: derfeus on October 29, 2009, 01:54:18 PM

Thanks I already tried that but it didn't help any. Usually I have to reboot the switch or sometimes it sorts itself out but that usually takes a day or two.