Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on June 05, 2014, 06:01:21 PM

Title: Voice mail no longer picking up
Post by: dan231 on June 05, 2014, 06:01:21 PM

I have confirmed my voice mail account does work if I redirect calls to it or check existing messages, but if I let a call ring, it will never pick up.
I have checked my account and I can not see a problem.

What am I missing to check?

Title: Re: Voice mail no longer picking up
Post by: DND ON on June 05, 2014, 06:40:14 PM

System forwarding flag.

Title: Re: Voice mail no longer picking up
Post by: Tech Electronics on June 05, 2014, 08:09:03 PM

Dan231,

DND ON is probably correct in their assumption that the station flag System Forwarding is set to No.

System > Devices and Feature Codes > Phones > {your station} > Flags > System Forwarding

Another place to look is the actual Forwarding Paths itself to verify that their is one and that the correct flags have been set for it to forward the call when its conditions are met.

System > Devices and Feature Codes > Phones > {your station} > Forwarding Paths

Thanks,

TE

Title: Re: Voice mail no longer picking up
Post by: dan231 on June 06, 2014, 09:07:11 AM

Quote from: Tech Electronics on June 05, 2014, 08:09:03 PM

System > Devices and Feature Codes > Phones > {your station} > Forwarding Paths

Bingo!  This was missing. 

Thanks!!