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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: 619Tech on June 02, 2014, 03:37:44 PM

Title: Remote Call Forwarding
Post by: 619Tech on June 02, 2014, 03:37:44 PM

MCD 4.2
UCA 5.0
iLink 9.0

I have a customer looking to remotely activate call forwarding on their office endpoints. I am fearful of implementing DISA to allow this because of prior fraud/hacking experiences with this customer. Anyone know of any UCA or iLink options, or any other method that could be used to achieve their request?

Title: Re: Remote Call Forwarding
Post by: 127.0.0.1 on June 02, 2014, 04:58:00 PM

UCA app on mobile phone to manage EHDU would be slick IF you have the licensing.

Title: Re: Remote Call Forwarding
Post by: LoopyLou on June 03, 2014, 07:56:01 AM

If its a single user wanting to change their own end points then using UCA along with a PRG is the best bet. If they need to be able to change other peoples end points then its DISA, or a console or maybe call recognition feature.

Title: Re: Remote Call Forwarding
Post by: x-man on June 03, 2014, 08:02:36 AM

ave they access to the network or a PC remotely? If so just give them a web access to their desktop tool and they can activate/deactivate forwarding and reprogramme it as well if they need to change the number.