Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: dan231 on June 02, 2014, 02:00:02 PM
-
What/Where is the username and Password to use for the Unified Communication Advanced program?
I have the program installed and have figured out the server name, but can't find the UN and/or PW
-
The UCA points to the MAS server. The user account in the UC section of the MAS determines the user name and password.
-
Finally got into this admin console ;D
I have sent myself the welcome msg and am now setup. I reset the voice mail pin but I am getting this error when trying to view voice mail info.
Unable to retrieve unread messages.
-
I think the voice mail feature works only if you have the NuPoint VM system.
-
From what I can tell we are licensed for visual voice mail.
Side note - I can log into the end-user web console, but not the desktop client.
(I'm thinking our setup tech didn't enable much)
-
I still can't access the desktop client. Is there a setting to make this active?
I'm getting this error:
"An unknown error occurred while validating credentials."
-
Still researching this one...
Is there a windows Firewall port or .exe I need to have an exception for?
Can't turn off firewall, as it's locked by GPO
-
Are you doing this in or out of the office? Just want to know if a corporate firewall comes into play.
-
Strictly inside.
-
Licensing can play a roll. Make sure in the MAS that 1 - you have an account setup for yourself. I guess you've confirmed that by using the web front end.
Depending on what version you are using, you may want to uninstall and reinstall so you check the URL you are using for pointing UCA to the MAS. In my case it's simply:
mitel.domain.org
no http or / or anything like that. simple. If you give yourself a smartphone license for mobile uca, there's a test connection button that might be helpful. You should test the mobile app.
-
It's been reinstalled several times and the FQDN has been verified.
We don't have the smartphone app installed or setup (to my knowledge)
-
The app is free and available on the iphone or android store.
You would need to assign yourself a license in the MAS. I assume you are able to login as admin into the MAS? whether you have a license for the mobile app, I'm not sure. But even if you don't, you might still be able to install the app and test connectivity. Try it.
https://play.google.com/store/apps/details?id=com.mitel.unifiedcommunicator
-
Wouldn't I need outside access to my phone system?
I would assume that is not setup.
-
Just checked, we're not licensed for that anyway :(
-
again. I suggest you download the app to your phone and attempt the "test connection" button. It might, or might not, give you information you need, but you might as well try. Should take 60 seconds.
-
We're not connected from the outside, I don't see how that will work.
Or if we are, I don't know how to verify that.
-
If you have a staff WiFi setup internally that can reach that server. If not then never mind.
-
No, our wireless in not internally routeable.
-
sounds like you have too many restrictions to test the application. You need a Windows box where you can drop the firewall. Not much else to suggest.
-
For issues with the UCA not connecting to the server, look at the .NET security update from Microsoft. KB2838782 for x64 machines and KB2938780 for x86 machines. These need to be uninstalled in order to use the UCA client. Mitel is supposed to be working on a patch for this. My question would be, does anyone know when that patch is coming out? I would rather not uninstall a critical security update on all PCs at my institution, just to run this program.
-
Thanks for this info! I checked and I don't have these installed, but I will review the actual KB too
-
I just tested with a Win8 laptop not in the domain and it connects fine.
Now, I just don't know what to review to find what we're blocking.
[puts on sherlock hat]
-
If it's not in the domain, then it probably didn't get a group policy pushed to it. So first, see if the firewall was up or down. If it was down, then it could be a port blocking issue within the windows firewall. If it's up, then something else is at play.
-
Found my problem... Thanks to Wireshark
I had disabled the Cipher RC4 128/128 per a Nessus scan stating this was a vulnerability.
I'm running a new scan now with RC4 re-enabled to see what Nessus says is the actual problem. Maybe we will accept the risk.
-
Was there an "A" record created in DNS for the UCA hostname?
-
Was there an "A" record created in DNS for the UCA hostname?
Yes there was.
-
Sorry, jumped the gun on that. I only saw the first page.