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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on May 30, 2014, 02:54:28 PM

Title: Call Routing question
Post by: SUSD on May 30, 2014, 02:54:28 PM

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

I can't seem to come up with the right options for what I want here.

Ext 7001 if no answer, Ring to Ext 7002 and if 7002 does not answer, go to 7002's Mailbox.

I get to 7002 ok, but then I can only get the Message Center, not the mailbox ?

I think the Normal, This, Last options are what I'm not getting the right combination.

Any suggestions appreciated.

Thanks.

Title: Re: Call Routing question
Post by: ralph on May 30, 2014, 03:00:13 PM

With voice mail, the mailbox it tries to put the message in is the originally call vm box.
I would assume you don't have a mailbox for 7001 and that's why you're getting the message center.

Ralph

Title: Re: Call Routing question
Post by: x-man on May 31, 2014, 08:52:45 AM

Again, this is probably where you need to break the intergration because the system will try and put the call into the 7001 mailbox (which I assume does not exist if you get message centre).

So what you need to do is create a nametag HG as *7002. then forward 7001 using  call reroute first alt to *7002 and using call reroute always route *7002 to the voicemail. This will drop your caller into 7002's mailbox.

I am assuming you are rerouting an external call?

Title: Re: Call Routing question
Post by: SUSD on June 02, 2014, 10:38:44 AM

Hi X-man,

This is for internal calls.  7001 is Housekeeping,  7002 is the Manager. If one of his staff doesn't answer a call, he wants the call to come to his phone, then if no one is around, he gets the vmail message.

Maybe there is a better way to set this up ?  I'm was trying to keep these existing extensions that have been established for some time.

Thanks.

Title: Re: Call Routing question
Post by: x-man on June 02, 2014, 12:58:56 PM

I've never tried it with internal calls but may be worth a try. You keep the existing extensions and VM boxes just add the nametag hunt group..

call flow is 7001----7002------*7002----7002 VM.

Title: Re: Call Routing question
Post by: SUSD on June 03, 2014, 10:42:44 AM

Hello X-man,

I did make the name tag HG. I put in call routing:

7001 always = no reroute so it will ring here first
7002 for first alt and it rings here after 7001
*7002 in second alt and nothing happens, the call just rings continuous at 7002

I tried using THIS and LAST options, but no change.

Any ideas ?

Thanks.

Title: Re: Call Routing question
Post by: x-man on June 03, 2014, 12:58:25 PM

*7002 should be first alt for 7002 but actually not sure that will work now...  *7002 is rerouted always to VM