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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on May 29, 2014, 04:57:47 PM

Title: Err Msg: The User Id provided was not known.
Post by: SUSD on May 29, 2014, 04:57:47 PM
3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

I'm trying to change the name of Hunt Group. You can't change the name on the Hunt Group page. So I'm in Telephone Directory. I can access the "Name" box, but when I try to save the new name, I get the message above ?

Any help is appreciated.

Thanks.
Title: Re: Err Msg: The User Id provided was not known.
Post by: ralph on May 30, 2014, 08:17:59 AM
I know there used to be a problem with that if the name was one character too long.
I haven't seen that problem in a while so I don't know if it's still an issue.
Try using a different name - suggest "test" - and see if that resolves it. 
If it works then play with the name you really want.

Ralph
Title: Re: Err Msg: The User Id provided was not known.
Post by: SUSD on May 30, 2014, 10:44:55 AM
Well,

Sometimes you get stuck on "I wanna do this !" So after a fresh cup of coffee this mornig, I found myself saying, Why are you trying to change the name, if it doesn't want to, just Delete the entry and make a new one with the new name. Duh.

Thanks !
Title: Re: Err Msg: The User Id provided was not known.
Post by: ralph on May 30, 2014, 02:28:26 PM
Coffee is always good for that.
I often wake up in the middle of the night with the answer to some silly question that's been nagging me.
Then I can't get back to sleep.   Such a PIA.   :)

Ralph
Title: Re: Err Msg: The User Id provided was not known.
Post by: LoopyLou on June 03, 2014, 07:59:37 AM
mmmmmmmmmmmm coffee!