Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: frank1515 on May 29, 2014, 09:12:33 AM

Title: BVM Delay Messages
Post by: frank1515 on May 29, 2014, 09:12:33 AM

I have a Few Customers that have Voice Mail to email and Stating they Receive the email but not the Voice mail.
The email is just Forward and Copy, Sometimes it will be over 24-Hours before it Appears in the Voice Mail Box.

Thanks

Title: Re: BVM Delay Messages
Post by: 619Tech on June 02, 2014, 11:42:36 AM

The email is generated when the message is received by the mailbox. They report they are not getting it until later. Do they mean the message light is delayed? Or do they see the email, and go into MB to find there are no new messages? When was the last system reset? I would leave a test message in a mailbox with the issue, while watching BVM via AvdapMon. That way you can watch it being received, light the light, and being emailed real time.

Title: Re: BVM Delay Messages
Post by: 619Tech on February 12, 2015, 03:19:33 PM

Did you figure this out? I've got this issue now with a customer as well.

Title: Re: BVM Delay Messages
Post by: mitelengineeruk on February 13, 2015, 04:22:35 PM

I can remember seeing this before in older version say around 3.2 I think where the forward/copy for voicemail to email was working like forward only.  So it would send the email but no voicemail.  We had a couple of sites at the time who we upgraded to the latest which at that point was 5.1 and it seemed fine from there on in.

If you disable voicemail to email on the mailbox and leave a message does the message light flash straight away?