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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on May 22, 2014, 02:11:37 PM

Title: How to setup Fax to Email
Post by: dan231 on May 22, 2014, 02:11:37 PM

I see some options listed for email and fax.  The help topics are not clear to me on how to set this up.
Are there manuals or sample configurations to follow to setup fax to email?

Title: Re: How to setup Fax to Email
Post by: dwayneg on May 22, 2014, 03:33:44 PM

The things you see in DB Programming are a throwback to when Mitel/Inter-Tel offered an optional seperate external voice mail that replaced the built-in one.  That product is no longer available, so to get fax mail on a new install you'd need to upgrade to the MiCollab (MAS) Unified Messaging platform.
However, typically a less expensive solution if you don't need all the MiCollab features is to use a fax server such as MultiTech FaxMinder.  Connect it to a couple of SL ports (analog station ports.  If you turn on the optional Analog Voice Mail feature you can tell the 5000 it's an extra voice mail and build a phantom ext for each fax user...system will then send call to fax server and then send ext-specific DTMF to get it into the right e-mail address.

Title: Re: How to setup Fax to Email
Post by: dan231 on May 22, 2014, 04:02:19 PM

Thanks for the info.  I will look into that.

Title: Re: How to setup Fax to Email
Post by: Lorenzo916 on December 01, 2014, 04:20:43 PM

I'm starting a new topic, but I'm one of the fortunate people that now have to support one of these ancients.
I do have the EM external voicemail they used to offer. Anyone can help?