Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: unclejemima on May 22, 2014, 02:02:26 PM
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Good day,
Silly question, but how the heck do answer a line using the UCA Iphone softphone app?
Lets say I get a page "line 1". I can't see a way to actually select a phone line using the softphone.
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Anyone? Seems like a simple task?
Thanks
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Anyone???
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...bump for an easy question...I hope :)
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Anyone???!!! Am I the only one using the UCA Softphone...?
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Not sure i understand the question..... are you saying when someone rings your PRG which includes your UCA IPHONE SIP phone you can not see how to answer the call?
I far a i remember you hit the "answer" button
Does the Iphone ring?
Im sure i must be missing something.
Please explain further
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I'm assuming that someone has a button labeled line 1 where there is a call on hold that you would like to retrieve. If this is the case, how is that button programmed
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I'm assuming that someone has a button labeled line 1 where there is a call on hold that you would like to retrieve. If this is the case, how is that button programmed
Yes, that is correct :-)
Line 1 appearance looks like this...
(http://i303.photobucket.com/albums/nn123/cornflakejoe/keyassign_zpsca018fae.jpg) (http://s303.photobucket.com/user/cornflakejoe/media/keyassign_zpsca018fae.jpg.html)
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anyone? seems like a seemingly simple task to do but I can not figure it out!?
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This may need a bump the the 5000 techs.
I suspect you'll need to dial a code. Possible 94000?
Ralph
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As a work around could you use a phantom as 'park' key, then transfer the call to it.
UCA could then do a reverse pickup to retrieve the call?
I'm not great on the 5000, is there a way to reverse transfer a trunk on hold??
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I'm not big on the 5000, but looking at the single line guide I don't think there is a reverse pickup of a trunk key