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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on May 08, 2014, 09:34:10 AM

Title: Voicemail Question
Post by: dan231 on May 08, 2014, 09:34:10 AM

Whenever a person calls an extension and the vm picks up but they do not leave a message (they hang up before that part), the vm system flags it as a new vm.
I find this very annoying.  Can this be altered or turned off so only true messages show as a message?

Thanks

Title: Re: Voicemail Question
Post by: NTEDave on May 08, 2014, 11:26:25 AM

Change the:

Deliver Hangup Messages (When CLI is available) to NO

You will need to do this for every mailbox.

Title: Re: Voicemail Question
Post by: dwayneg on May 08, 2014, 11:41:26 AM

Fix one mailbox, copy/paste to the others.  The ability to send hangup messages is designed for people who might want to know who they missed, such as a salesman.

Title: Re: Voicemail Question
Post by: dan231 on May 13, 2014, 10:42:41 AM

Quote from: NTEDave on May 08, 2014, 11:26:25 AM

Change the:

Deliver Hangup Messages (When CLI is available) to NO

You will need to do this for every mailbox.

I finally got access to the whole system.  Where do I find this setting?  I looked and can't find it.

Title: Re: Voicemail Question
Post by: NTEDave on May 13, 2014, 11:26:42 AM

Voice Processor / Devices / Mailboxes, pick a mailbox and check the setting mentioned.

Title: Re: Voicemail Question
Post by: dan231 on May 13, 2014, 11:35:26 AM

Quote from: NTEDave on May 13, 2014, 11:26:42 AM

Voice Processor / Devices / Mailboxes, pick a mailbox and check the setting mentioned.

Thank you! 

Found it and it works perfect.

Title: Re: Voicemail Question
Post by: NTEDave on May 14, 2014, 11:20:00 AM

Excellent, glad you got it sorted.