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Mitel Forums => Non-Mitel Chatter => Topic started by: jacklw2011 on May 02, 2014, 03:03:00 PM

Title: 3CX Help
Post by: jacklw2011 on May 02, 2014, 03:03:00 PM

Hey Guys...

Anyone know how to change the 3CX Dial tone to the UK one? It's currently the United States one and we don't want it in our office.

Thank you.

Title: Re: 3CX Help
Post by: jacklw2011 on May 03, 2014, 10:04:36 AM

Anyone??

Title: Re: 3CX Help
Post by: martyn on May 04, 2014, 06:30:22 PM

Can't say that I've ever worried about the ring tone to ever go looking for where you could even change it.

I wouldn't have thought that it would have been that bigger issue?

Title: Re: 3CX Help
Post by: x-man on May 05, 2014, 06:25:43 AM

Assuming its ring tone then the difference is quite marked for us Brits. We are used to the ring-ring of the brit system signifying an external call and the long ring of the mercan system signifying an internal call.

Having said that I have no idea where to change it in 3CX....

Title: Re: 3CX Help
Post by: x-man on May 05, 2014, 06:33:05 AM

The only thing to check as far as I can  see is that you have the correct country set in setting>advanced....

Title: Re: 3CX Help
Post by: jacklw2011 on May 05, 2014, 07:51:38 AM

Hey guys...

Thanks for the response. I have made sure we have United Kingdom selected in Settings > Advanced. I have also downloaded the UK Voice Set prompts which I was hoping would change the ring tone to the UK "Ring Ring" but unfortunately it hasn't!

I'm quite amazed why this simple feature is so hard to find or change. Asterisk is very easy but 3CX is a pain! I cannot even find anything online :(

Title: Re: 3CX Help
Post by: x-man on May 05, 2014, 08:19:55 AM

HI, maybe its set in the SIP handsets rather than on the system? (clue from here...http://forum.yealink.com/forum/showthread.php?tid=1624&pid=6858)

Title: Re: 3CX Help
Post by: jacklw2011 on May 05, 2014, 09:33:44 AM

Hey,

No, It's not on the Handset as it's already set to the UK tones etc.

Title: Re: 3CX Help
Post by: jrg0852 on May 05, 2014, 09:48:03 AM

This site has forums. Try them out. I bet you get your answer here....................

http://www.3cx.com/phone-system/

Title: Re: 3CX Help
Post by: jacklw2011 on May 05, 2014, 10:44:01 AM

Hi,

Yes, that is the very first place I went to and nobody came up with a solution, hence the fact I came here ;)

Title: Re: 3CX Help
Post by: jrg0852 on May 06, 2014, 03:27:32 PM

Sorry couldn't be more help. Jack.

Title: Re: 3CX Help
Post by: jrg0852 on May 08, 2014, 09:11:11 AM

Hey, Jack. @ things. Maybe the carrier is overriding the ring cadence? And on that site, did you try the forums? Thanks.

Title: Re: 3CX Help
Post by: jacklw2011 on May 08, 2014, 11:03:03 AM

Hey,

I get the US ring even when I'm accessing my local mailbox or ringing internal extensions :(

Title: Re: 3CX Help
Post by: x-man on May 08, 2014, 12:33:06 PM

Well, ringing internal that is correct of course; uk uses single long ring for internal calls.

Title: Re: 3CX Help
Post by: jacklw2011 on May 09, 2014, 07:26:05 AM

Hi, well even if it has a long ring internal I still don't want the US tone when I'm ringing clients etc or external for that matter, It's annoying and after paying a lot of money for a phone system, it's even more annoying. Even the Customer Service team at 3CX are a waste of space as they don't even know how to change it!

Title: Re: 3CX Help
Post by: x-man on May 09, 2014, 08:19:25 AM

Unfortunately, this is one of the problems with this type of PBX. We sell a similar system but its British and its backed up by proper support. JOOI how much did you pay?(approx, I don';t want to know the actual cost) and what spec did you get for it?