Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: ralph on April 29, 2014, 04:16:04 PM
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I've been trying to find this in the docs but haven't been able to.
I have a need for a customer dialing out of Outlook that if it's a local call it does not insert a 1 but if it's not local it does.
For example, if a contact's local number is 555-1212 we dial 9555-1212
If the number is not local it would dial 91-888-555-1212.
Generally, the customer always dials 7 digits for local calls. It they dial a local call by dialing all 11 digits the call routes out a LD PRI.
I've found this in the help files:
Starting with UCA 5.1, some of the dialed digit processing happens locally within UCA clients
But I haven't been able to find info where this may be modified in the client?
Can anyone point me in the right direction?
Ralph
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Don't have the documentation, but I thought that all happened locally on the clients PC, witin the Phone and Modem settings of Control Panel.
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Thanks Bluewhite4,
I almost have it.
It's still inserting an extra '91' and I can't find out the source of that.
I can modify the the phone and modem dialing and it will insert what I want, but it also inserts another "91".
I stripped out the dialing options out of the UCA server plus dialing and restarted the UCA. No change.
I found in system options that it also had a system option for application dialing. It was inserting 91.
I stripped that out and something is still dialing 91.
What else could be inserting that?
Ralph
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You may need to go into configuration/call notification and clear the numbers that it remembers
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Found the problem.
In the server, under the PBX settings, I had a "91" for the Plus Dialing settings.
Removing the 1 resolved the issue.
Ralph