Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: unclejemima on April 28, 2014, 07:13:13 PM

Title: Paging to and from a softphone with Mitel UCA
Post by: unclejemima on April 28, 2014, 07:13:13 PM

Is there a way to page with a button like on the Mitel corded desk phones (IE 5320) with the softphone app connected to Mitel UCA?

How about receiving pages on the softphones though the phones speakers with the Mitel UCA?

These are all iphones running the Mitel UCA app.

Thanks!!!

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: unclejemima on April 29, 2014, 10:54:24 AM

Good day.  I'm wondering if anyone has done this before or knows if its possible?

Thanks :)

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: Tech Electronics on May 02, 2014, 08:23:18 AM

Unclejemima,

No one has ever asked me that before so I have never tried, but you could try dialing the extension for the page zone and see if that works to send a page. As for receiving one I would think that would be a no as I do not think those softphones are allowed in Page Zones, but you could try it since it does allow for softphones.

System > Devices and Feature Codes > Page Zones > Page Zone > IP / Digital Telephones

Thanks,

TE

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: johnp on May 03, 2014, 11:16:47 AM

Looking at the feature matrix. Direct Page, which I think you are talking about, can be intiated only for UCA softphone

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: unclejemima on May 07, 2014, 04:08:56 PM

Quote from: johnp on May 03, 2014, 11:16:47 AM

Looking at the feature matrix. Direct Page, which I think you are talking about, can be intiated only for UCA softphone

Sorry, what do you mean by this?  What is Direct Page and if you say it can be initiated only for a UCA softphone...would not the UCA mobile app with a softphone license work?

Let me know,

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: unclejemima on August 25, 2014, 07:01:31 PM

Sorry.  Never got a reply to what exactly "direct page" is.

Thanks!

Title: Re: Paging to and from a softphone with Mitel UCA
Post by: bluewhite4 on August 25, 2014, 10:37:06 PM

Direct page is paging only a single phone, not a group.

I just looked it up in the MiCollab Engineering guide as well. Direct paging can be initiated, but not received on the softphone for a MiVoice Business (5000) system. And group pages can neither be initiated or received on either desk or softphone on a MiVoice Business system. Sorry.