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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: khogsed on April 28, 2014, 11:11:20 AM

Title: Phone not receiving pages
Post by: khogsed on April 28, 2014, 11:11:20 AM

I have one extension that is not receiving pages. I have traded phones and did not solve problem. I have looked through all the flags and and it seems to be set the same as all the other phones/extensions on the system. I have tried code 325 to turn page receive on/off...still no luck. Any help would be appreciated. BTW - I am not an experienced Mitel administrator, I am a general IT systems administrator tasked with doing minimal phone system support as needed. Thanks!

Also, if it matters, it is 5320 phone on a 5000CP system...

Title: Re: Phone not receiving pages
Post by: Hovus on April 28, 2014, 11:15:04 AM

What're you dialing to page the phone?

Title: Re: Phone not receiving pages
Post by: khogsed on April 28, 2014, 11:16:38 AM

I am referring to the phone not being able to hear general system pages from any extension on the system.

Title: Re: Phone not receiving pages
Post by: khogsed on April 28, 2014, 11:18:30 AM

BTW - I have also checked the handsfree volume to make sure it is turned up and it works on speakerphone during a call, it just does not work to hear a system page.

Title: Re: Phone not receiving pages
Post by: DND ON on April 28, 2014, 12:26:14 PM

You'll need access to database programming, to make the phone is a member of the page zone.

Title: Re: Phone not receiving pages
Post by: khogsed on April 28, 2014, 12:58:22 PM

Thanks DND ON!! I have to test for sure, but the "Pages Zones" appears to have been the issue. Thanks again!

Title: Re: Phone not receiving pages
Post by: Hovus on April 28, 2014, 01:55:59 PM

Which is where I was going with my previous question. 7+zone number and it's not coming through means the phone isn't part of the page zone. Gotta love IT guys...