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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on April 25, 2014, 01:00:57 PM

Title: One-Way audio calling ACD group
Post by: JasonTL on April 25, 2014, 01:00:57 PM

When calling from an ESI key system to a Mitel 3300 ACD group we are getting one way audio. This a SIP trunk to SIP trunk call. If you dial the DID directly, it works fine, but when calling the ACD group, one way audio.

Title: Re: One-Way audio calling ACD group
Post by: ralph on April 25, 2014, 01:14:26 PM

You're going to have to pull and post a wireshark capture for that one I believe.


Ralph

Title: Re: One-Way audio calling ACD group
Post by: JasonTL on April 25, 2014, 01:18:48 PM

I will grab one as soon as i can , thanks.

Title: Re: One-Way audio calling ACD group
Post by: JasonTL on October 09, 2014, 12:30:53 PM

I thought we had this corrected, but it has appeared again.

I am attaching the captures. I have 3. The first capture is a call into the ACD group, after being transferred, the call drops. The second is a direct dial to that extension, it works fine. The third is a cell call into the ACD group, when transferred it was fine. No drop.