Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ghost on April 24, 2014, 02:59:11 AM

Title: corrupt extension
Post by: ghost on April 24, 2014, 02:59:11 AM

Hi

Wondering if anyone has any ideas how to remove a corrupt extension

I have a cluster for 4 controllers and I have one extension that when I log into controller 1 it says that its primary element is controller 2 and its secondary element is controller 1. On Controller 2 that same extension reports its primary element is controller 1 and its secondary element is controller 2

As such I cant delete this extension because both controllers tell me to go to the primary element

Title: Re: corrupt extension
Post by: martyn on April 24, 2014, 03:20:17 AM

Are there any SDS sync errors between the two?

Only way will probably be to delete it from the DB through the back end, which would require Mitel assistance to do so "technically"

Title: Re: corrupt extension
Post by: august on April 24, 2014, 06:32:16 AM

You will have to do it with sdsdebug on.

Title: Re: corrupt extension
Post by: ralph on April 24, 2014, 08:21:29 AM

What happens if you resync the elements?

Ralph

Title: Re: corrupt extension
Post by: pmhaynes on April 24, 2014, 04:04:06 PM

Have u heard the one about changing a name of one of your elements. Just add a 1 or something. After u done that you'll see in the logs all elements syncing


Sent from my iPhone using Tapatalk

Title: Re: corrupt extension
Post by: ghost on April 27, 2014, 09:10:15 PM

Hi Guy

Thanks for the help pointing me in the right direction.

A device level resiliency sync with primary and secondary host appears to have resolved the issue.

Extension is now deleted.