Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on April 17, 2014, 12:53:03 PM
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I have a location that is reporting vm is not working. they cannot forward to vm and if I dial a vm port (ie. 1101) I get a busy. If I use the vxworks commands (iPVM_Stop/Start) it does not help, but a system reboot corrects the issue. I have 30 trunks available and only 9 vm users at this site. They do have another location but they have 30 trunks also and more users (35+) but are not having any issues.
Jason
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What controller and DSP resources do they have, depending on the configuration of the system and the type of system, you may have to many ports assigned?
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What do you get if you stat a VM port from command line?
Ralph
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They have a 3300 MXe running 5.0 software load 11.0.0.102.
I don't have cmd line access at the moment, is their a maint. cmd I can run to give you the correct info?
Jason
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I'd like to know if the ports are busy or out of service.
So use the maint command stat ext <VM Port>
Note that you're stating the port and not the pilot number to VM.
Ralph
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VM pilot is 1100. Ports started at 1101. Here is 1101 through 1103
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 1 1| Superset 4150 |Idle | | |
1 4 27 1 2| Unassigned |Not applicable | | |
1 4 27 1 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 2 1| Superset 4150 |Idle | | |
1 4 27 2 2| Unassigned |Not applicable | | |
1 4 27 2 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 3 1| Superset 4150 |Idle | | |
1 4 27 3 2| Unassigned |Not applicable | | |
1 4 27 3 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
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looks like it's working now.
We'll need to see it when it fails.
Also,
When it fails I'd like you to enter and post the results for this command:
reso 1 4 27 1 2
Ralph
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If/when we have the issue again, I will get the correct output for you. Thanks for the help.
Jason
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What do you mean by 30 trunks? Are you talking about VM ports? If not, how many VM ports are configured on the system?
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yes 30 VM ports, sorry. I am a networking guy and new to the telephony side.
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We had this issue again, I am copying the output you requested. The last two entries are the RESO command outputs.
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 2 1| Superset 4150 |Idle | | |
1 4 27 2 2| Unassigned |Not applicable | | |
1 4 27 2 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 5 1| Superset 4150 |Out of Service | | |
1 4 27 5 2| Unassigned |Not applicable | | |
1 4 27 5 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 6 1| Superset 4150 |Out of Service | | |
1 4 27 6 2| Unassigned |Not applicable | | |
1 4 27 6 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 7 1| Superset 4150 |Out of Service | | |
1 4 27 7 2| Unassigned |Not applicable | | |
1 4 27 7 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 4 27 8 1| Superset 4150 |Out of Service | | |
1 4 27 8 2| Unassigned |Not applicable | | |
1 4 27 8 2| Alternate Codec |Out of Service | | |
----------------------------------------------------------------------------
Circuit not owned by an active Call Process - RESOURCES Aborted
Circuit not owned by an active Call Process - RESOURCES Aborted
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Not what I expected to see. I expected to see ports tied together.
I don't know on this one. Could be a hardware fault. Could be a software fault.
I can't think of anything possible in programming that would cause the ports to go OS.
I couldn't find an known issue on MOL.
It might be worth upgrading or simply re-installing the software.
Ralph
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Thanks for the reply. Even the ports that were in an idle state could not be used. Dialing any VM port gave one ring and then busy. I rebooted the system for the customer and it is now working fine.
They are currently on 5.0 so I am scheduling the upgrade to 6.0 SP3 in the next few days.
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This is a little old but do you have the DSP resources for 30 VM ports? Is the VM hunt group circular or terminal?
Sent from my iPhone using Tapatalk
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Sorry, just seen the reply. We upgraded from 5.0 to 6.0 SP3 and have not had the issue yet.
J