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Mitel Forums => Mitel Software Applications => Topic started by: mevans1974 on April 03, 2014, 12:01:57 PM

Title: UCA
Post by: mevans1974 on April 03, 2014, 12:01:57 PM

Hi,
We have a issue with our UCA we have 2 access codes to dial out. we can dial out using 9 on the uca with no problem however we are unable to dial out using 8 access code.  We can dial 8 from our desk phone just not the UCA.

Title: Re: UCA
Post by: Mattmayn on April 03, 2014, 03:03:08 PM

Are you having UCA insert the 9 automatically? If so, I'm not sure if you can have two leading digits.

May I ask why you are doing this? Is it for restriction? If so you may be better off using the COR features.

Title: Re: UCA
Post by: mevans1974 on April 04, 2014, 07:51:38 AM

We have 2 carrier for LD calls when a user want to make a LD call they will dial 8  which is a VOIP services but not always reliable.
When all else fail then we would dial 9 for that LD call.


I don't have the UCA inserting a 9. If a UCA user want to dial they would put the 9+ there number. the problem here is if they dial 8+ there number they get a busy right away.