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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: glenndmartin on March 25, 2014, 04:24:09 PM

Title: Ring Group Overflow Issue
Post by: glenndmartin on March 25, 2014, 04:24:09 PM

I have got a weird problem

i have got a ring group with 2 members set to ring all which works fine

overflow point for this ring group is another ring group

if i call internal once the timer has been reached the call routes to the overflow point


If i make the call from external via SIP trunk the call just keeps ringing the 1st hunt group

The external call is coming from IVR also i have checked call forward on all COS and all looks ok

Any ideas ???

Title: Re: Ring Group Overflow Issue
Post by: wiseguy on March 25, 2014, 07:06:57 PM

I believe you shut be able to do an unsupervised transfer from IVR. IVR channels might not follow forward destination