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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MrCoops on March 25, 2014, 06:45:23 AM

Title: Maintenance command query
Post by: MrCoops on March 25, 2014, 06:45:23 AM

Hi, we have a need to identify calls made by certain extensions / agents over a period of time. Is there a maintenance command or does anybody have any idea howto extract this information ?
Many thanks

Title: Re: Maintenance command query
Post by: martyn on March 25, 2014, 06:52:51 AM

You would need to have SMDR enabled for the types of calls you want to report on, and also have a call accounting package in order to do historic reporting.

Title: Re: Maintenance command query
Post by: ralph on March 25, 2014, 08:17:57 AM

As long as you have SMDR turned on in the COS of the phones and options enabled in the SMDR Form then you can go to maintenance commands and enter:
 "logs re smdr new 5000 match <extn>"   
That will show all the calls made by exten XXX for the last 5000 calls.

Ralph