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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: atrain24 on March 18, 2014, 12:58:02 PM

Title: Multiple Time Zone issue with remote sites
Post by: atrain24 on March 18, 2014, 12:58:02 PM

I have a site with phones remotely connected to it from 2 branch offices in different time zones....They have Failover Gateways on their premises though.

The problemset is.....When one of the branch offices closes for the day, the other 2 are still open.
This branch wants to send calls immediately to the Auto Attendant since Reception is gone for the day.

The 2 options I can thnk of:
1) Day/Night mode with tenanting for the 3 locations so they can control their own Day/Night mode
2) 3rd party call forward the Main Number to Voicemail when leaving for the day....I thnk this is the easier method myself

Any suggestions?

Thanks!

Title: Re: Multiple Time Zone issue with remote sites
Post by: Mattmayn on March 18, 2014, 08:17:34 PM

Are we dealing with two or three time zones here? If two, try using Night 1 to send calls to Branch A's AA while allowing B and C to receive calls and then send all calls to AA in Night 2. Is this what you are wanting to do?

Title: Re: Multiple Time Zone issue with remote sites
Post by: LoopyLou on March 19, 2014, 07:45:31 AM

Depends what works best for you. As suggested you can use day and night 1 and night 2. Have the console set night one when they leave and set a schedule to go to night 2 when the other offices close and either set a scheduled event to go back to day when the eastern most office opens ( or have the console set day again ). Being able to set scheduled events depends on your software load. With whatever method you chose you have to keep in mind dial 0 out of VM.

Title: Re: Multiple Time Zone issue with remote sites
Post by: atrain24 on March 19, 2014, 12:08:47 PM

3 time zones :(...

Would any of you do Tenanting for this in order for them to control their own Day/NIght modes?

Title: Re: Multiple Time Zone issue with remote sites
Post by: johnp on March 19, 2014, 07:20:49 PM

It would be nice to know how the number is coming to the remote branch and how it's handled.

Title: Re: Multiple Time Zone issue with remote sites
Post by: atrain24 on March 20, 2014, 12:13:39 PM

stripping 6 digits from the main number and it's a Multicall appearance on Reception Phone

Title: Re: Multiple Time Zone issue with remote sites
Post by: johnp on March 20, 2014, 04:36:32 PM

I would likely do the third party forwarding