Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ccitechpatrick on March 18, 2014, 11:27:20 AM

Title: Mediatrix
Post by: ccitechpatrick on March 18, 2014, 11:27:20 AM

I have several Mediatrix 4100 series connected via SIP to a Mitel 3300 MCD. Users are required to dial 9 to make an outside call. When they dial the 9 on a mediatrix port, however, they do not get second dial tone. This is confusing for some of the users. Is there a way that I can make the Mediatrix produce dial tone after the first 9 is dialed? Does anybody have any experience with the Mediatrix?

Title: Re: Mediatrix
Post by: jrg0852 on March 18, 2014, 11:53:48 AM

Do you have the 3300 setup for the 2nd dialtone after 9?

Title: Re: Mediatrix
Post by: ccitechpatrick on March 18, 2014, 12:11:08 PM

yes, it works for analog and IP extensions. The issue is in the Mediatrix itself, it is a SIP device so it doesn't even send the number to the 3300 until it deems that the whole number (including the 9) has been dialed. In other SIP ATA's that I have used, or SIP conferences phones for that matter, I can make this work by putting a 9, into the dial plan but the Mediatrix doesn't like the comma in the dial plan.