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Mitel Forums => Mitel Software Applications => Topic started by: bones on March 17, 2014, 10:53:24 AM

Title: UCA Mobile Error - Connection with UCA server is DOWN
Post by: bones on March 17, 2014, 10:53:24 AM

When I open the UCA IOS app I receive the following error: Connection with UCA server is DOWN

The app functions otherwise.  How can I prevent this error from appearing when the app is opened?

Thanks

Title: Re: UCA Mobile Error - Connection with UCA server is DOWN
Post by: pmhaynes on March 17, 2014, 04:15:53 PM

more / settings / preferences notifications / connection down on/off

Title: Re: UCA Mobile Error - Connection with UCA server is DOWN
Post by: bones on March 17, 2014, 06:15:47 PM

Thanks pmhaynes, but that option is already set to off.  I still see the error when I open the app.  Any other potential causes?

Title: UCA Mobile Error - Connection with UCA server is DOWN
Post by: MitelUK2010 on March 17, 2014, 06:23:09 PM

What is the likely cause of the error in the first place. I have it too. Placing calls etc and voicemail all work but I regularly get the above error.

Title: Re: UCA Mobile Error - Connection with UCA server is DOWN
Post by: LoopyLou on March 19, 2014, 08:26:58 AM

When are you using it on? iPAd, iTouch, iPhone or iWhat? Do you have a wifi or other connection when you open the App? Wonder if it is reporting the previous status of losing the connection when the app was closed.