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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: roldis11 on March 14, 2014, 04:02:48 PM

Title: Problem with distinguish the ringing sound of the external and internal calls in
Post by: roldis11 on March 14, 2014, 04:02:48 PM

Greetings: Please we need to differentiate the ringing of incoming calls when dialing internationally and by voice mail and transferred to Ext does not distinguish the ringing sound is equal to an internal call.

Thanks for your time.

Title: Re: Problem with distinguish the ringing sound of the external and internal calls in
Post by: jrg0852 on March 17, 2014, 04:16:53 PM

Hi. The only thing I know you can do on a 5340e for instance is, using the Superkey, change the pitch and cadence of the ring, but this is not per line. It is for the whole device. Anyone else? Thanks.

Title: Re: Problem with distinguish the ringing sound of the external and internal calls in
Post by: x-man on March 17, 2014, 04:38:52 PM

Look at External Trunk Standard Ringback in COS

Title: Re: Problem with distinguish the ringing sound of the external and internal calls in
Post by: x-man on March 17, 2014, 04:39:45 PM

sorry thats rubbish, please ignore.

Title: Re: Problem with distinguish the ringing sound of the external and internal calls in
Post by: LoopyLou on March 19, 2014, 08:07:01 AM

Not sure if you can pass the double ring through. The trunk double rings ( external call ) to the voicemail but then is answered. It is then a transfer from the voicemail to an extension. Without looking at the display to see the CLID I don't think you can do anything.