Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rlafata on March 10, 2014, 03:56:09 PM

Title: Hot desk extension in use
Post by: rlafata on March 10, 2014, 03:56:09 PM

A user was hot desked at a remote site this past Friday.  He forgot to logout on Friday and when he tried to hot desk into his primary site it said "Extension in use"  It showed him logged in at the remote site so I had someone log him out and it still showed him logged in at the remote site.  We rebooted the 5330 IP phone and it still shows him logged in.  I busied out the extension with no luck.  We are running 6.0 are the primary site and 5.0 at the remote site.  Any suggestions?

Title: Re: Hot desk extension in use
Post by: ralph on March 10, 2014, 06:23:32 PM

Try the command "busy reset <extn>"

Ralph

Title: Re: Hot desk extension in use
Post by: sarond on March 10, 2014, 09:02:12 PM

You could try the FAC for 'Hot Desk Remote Logout'

Title: Re: Hot desk extension in use
Post by: august on March 12, 2014, 08:07:00 PM

Have a look a the COS of the IP trunk and make sure all the Hotdesk option are enable.

Title: Re: Hot desk extension in use
Post by: pmhaynes on March 13, 2014, 06:32:12 AM

Quote from: ralph on March 10, 2014, 06:23:32 PM

Try the command "busy reset <extn>"

Ralph

+1