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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: kwahodi on February 24, 2014, 06:29:27 PM

Title: Temporarily disable alarm
Post by: kwahodi on February 24, 2014, 06:29:27 PM: Hi,

I've got a system that is throwing a major alarm with regards to the digital lines. The lines are available but the slip rate is quite high thus the alarm. I can clear this using the DTSTAT CLEAR command but ofcourse it comes back after sometime. We are aware of what's causing this alarm but we would like to temporarily disable the controller from reporting this for some time. I believe the command would be something similar to of SET THRESHOLD LINES........??

Much appreciated. Cheers!
Title: Re: Temporarily disable alarm
Post by: sarond on February 24, 2014, 11:58:36 PM: Lines is for Extensions out of service.

Try SET THRESHOLD TRUNKS NIL NIL NIL
Title: Re: Temporarily disable alarm
Post by: ralph on February 25, 2014, 08:10:15 AM: What's causing the slips? Wouldn't it be better to fix the root problem?

Ralph
Title: Re: Temporarily disable alarm
Post by: jrg0852 on February 25, 2014, 08:54:40 AM: 99% of the time I find that slips indicate a wiring issue. The carrier usually needs to do invasive tests with a hard loop on the circuit to determin where.
Title: Re: Temporarily disable alarm
Post by: x-man on February 25, 2014, 09:34:02 AM: a LOT of the time i find slips because someone has forgotten to programme the netsynch.... :P
Title: Re: Temporarily disable alarm
Post by: jrg0852 on February 25, 2014, 10:53:23 AM: good one, x-man. Could be as simple as that, too.
Title: Re: Temporarily disable alarm
Post by: kwahodi on February 25, 2014, 04:53:08 PM: Thanks for the responses guys.

The carrier has installed a quintum device to provide clock rate. I believe they have not configured it well thus the slips. The trunks are available and the quality is not affected at all. Its just the high slip rate that's triggering the alarm.. Hopefully they can fix it soon.

Thanks!