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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on February 19, 2014, 04:28:32 PM

Title: Conference Call Question
Post by: pakman on February 19, 2014, 04:28:32 PM

Hello,

Let's say a customer 1 calls in and then an employee picks up the call and does a conference call with say an IVR outside the company. When there on the 3 way call I know you can hit release me on the phone and hangs up on the employee but how do you hang up on just the IVR so the employee and customer can continue to talk?

Thanks,

Title: Re: Conference Call Question
Post by: ralph on February 19, 2014, 04:50:20 PM

I believe you should have a "Split" key.  Hitting that key should connect you to the last person you were talking to.
You can then toggle between them and hang up on the IVR.

Ralph

Title: Re: Conference Call Question
Post by: johnkeri on February 19, 2014, 05:15:21 PM

Look for the features called Split and Trade in the help.

Title: Re: Conference Call Question
Post by: pakman on February 20, 2014, 10:28:53 AM

Thanks Guys, I have never noticed the split before. Once you split you can trade calls then hangup on the person you no longer want to talk to.

Thanks,