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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sanderfrons on January 28, 2014, 09:10:36 AM

Title: Call Forwarding
Post by: sanderfrons on January 28, 2014, 09:10:36 AM: If I forward extension A to extension B, call remains ringing on extension B en does not follow it's routing. Do I miss a cos setting?
Title: Re: Call Forwarding
Post by: jrg0852 on January 28, 2014, 11:02:06 AM: Are you doing the forwarding via ESM or at the set?
Title: Re: Call Forwarding
Post by: acejavelin on January 29, 2014, 12:40:47 AM: Are you doing true forwarding, or a reroute via Call Routing? Remember the Golden Rule of Mitel, you can't reroute a reroute...
Title: Re: Call Forwarding
Post by: sanderfrons on January 29, 2014, 04:29:25 AM: I do a forward by a feature access code on the set. Not via ESM or rerouting
Title: Re: Call Forwarding
Post by: ralph on January 29, 2014, 08:02:49 AM: Here's a general rule of thumb:
You cannot re-route a re-routed call. If a call follows a reroute (using the call routing forms) then it will not follow the reroute of the call you sent it to.

You can however, forward a call from one phone to another to another and to another (up to 10 if I remember correctly) via the call forwarding FACs.

Ralph
Title: Re: Call Forwarding
Post by: sarond on January 30, 2014, 07:03:12 AM: Quote from: ralph on January 29, 2014, 08:02:49 AM

You can however, forward a call from one phone to another to another and to another (up to 10 if I remember correctly) via the call forwarding FACs.

Value is from 2-10 in the 'System Options' Form 'Number of Forward Hops'
Title: Re: Call Forwarding
Post by: johnkeri on January 31, 2014, 02:50:17 PM: If you are on a 3300, got o User and device - Advanced - Call forwarding form.
You will see all forwarding settings regardless of the way it was set.
If the destination number is not set, the forward won't activate.
If you have a Mitel multiline set, just program a key on the phone. Gives a visual indication when active.