Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on September 05, 2009, 12:44:02 PM

Title: 911 Misdials
Post by: ralph on September 05, 2009, 12:44:02 PM

We had another customer with 911 mis-dials again.   The cops were actually dispatched several times.
Traced it to a user trying to dial an international number but not realizing he had to dial 9011.
So again, I had to explain to our techs how to stop the problem.   Short answer is in system speed dial enter a spd dial of "911*" and point it to '0';   Note that the '*' is not a wild card, it's a digit.   This fixes the problem.

I wrote an article a few years back that was published that has more depth to it.
You can read it here: How to stop 911 misdials (http://www.mitelforums.com/articles/how-to-stop-accidental-911-calls.php)

Ralph

Title: Re: 911 Misdials
Post by: Chakara on September 08, 2009, 05:35:24 PM

  I like this as a solution and will be trying it out/presenting as an option for our customers....

-Chak

Title: Re: 911 Misdials
Post by: ralph on September 09, 2009, 06:04:18 AM

Chak,
Let us know how it works for you and what your customer thinks.

BTW, I'm looking for some more idea on articles to write.   How-tos, commentaries, or whatever.  If anyone has any ideas on what you'd like to see let me know.

Ralph