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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ianbt001 on January 09, 2014, 10:49:50 AM

Title: Loss of config after power cut.
Post by: ianbt001 on January 09, 2014, 10:49:50 AM

I have had two sites recently that both run 4.2 software (10.2.2.15) with SSD, both after power custs have come back up with no customer info on it. I was just wondering if this is known issue or if anyone else has experienced it.
When checking the DBMS it shows the flag as on.

Title: Re: Loss of config after power cut.
Post by: jrg0852 on January 09, 2014, 11:09:52 AM

The most important thing right now is that you have a recent (or fairly recent) backup of the 2 systems.

Title: Re: Loss of config after power cut.
Post by: x-man on January 09, 2014, 12:11:29 PM

Yep, its something to do with the SSD's. I could never get to the bottom of it and in my case both systems with the issue come up partially with just random bits missing. A restore of a backup works fine though. Later SSD's seem to be more resilient so far.....

Title: Re: Loss of config after power cut.
Post by: ralph on January 09, 2014, 12:53:55 PM

I've seen this.
A few times.
Once we recovered from an old backup (lost lots of changes).
But we discovered that if you pull the system out of the rack, remove the SSD and put it back, it started working.

I know that sounds weird but I'd try that.

Ralph

Title: Re: Loss of config after power cut.
Post by: ianbt001 on January 16, 2014, 08:39:39 AM

Thanks for replys folks, I have replaced the drives on both systems with new 16gb ssd's and reloaded from backups, all ok now.

Title: Re: Loss of config after power cut.
Post by: acejavelin on January 16, 2014, 11:04:20 AM

I thought this was a known issue with early SSD drives from Mitel... I can't seem to find the tech bulletin on it to get replacements or something though. Not much help now that it is working... sorry.