Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mattybrownuk on January 07, 2014, 07:54:52 AM
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We've just had the firmware on our Mitel 5000 HX updated to CP v6.0.9.61. We've had a couple of issues, like for instance our SpectraLink 8440's weren't authenticating until we changed a few settings and whenever I launch DB Programming, I see a message "Detected unknown extension 92000...".
Now our reseller tells us that there's a service pack available that should fix both of these issues.
Where can I look online to find out what service packs are available and just as importantly, documentation showing what they've changed/fixed. I'm a little surprised that when they updated the firmware that they didn't use the latest available update... or are Mitel's updates like Microsoft updates... it's better to be behind a version?
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We've just had the firmware on our Mitel 5000 HX updated to CP v6.0.9.61. We've had a couple of issues, like for instance our SpectraLink 8440's weren't authenticating until we changed a few settings and whenever I launch DB Programming, I see a message "Detected unknown extension 92000...".
Now our reseller tells us that there's a service pack available that should fix both of these issues.
Where can I look online to find out what service packs are available and just as importantly, documentation showing what they've changed/fixed. I'm a little surprised that when they updated the firmware that they didn't use the latest available update... or are Mitel's updates like Microsoft updates... it's better to be behind a version?
Unfortunately, there is no place you as a user can see versions, release notes, etc. These are only available to dealers and sponsored end users (which are few and far between, typically larger companies with multiple systems). The best you can do is ask here, unfortunately there is no sticky thread with this type of information.
Most of the "updates" you are looking at now are engineering builds, not public releases... public releases are quarterly-annually, and bug fixes are as needed on the engineering site, with the "current" public release of 6.0 being from June of 2013.
My upgrade philosophy with phone systems is different than other things... never update just to be on the latest version, update on a regular annual schedule unless something is broken or a specific feature is needed, and never use the latest version unless it has been out for at least a month.
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The newest release which was just released on the 30/12/13 is 6.0 PR5, one of it's fixes is:
MN00493657 Dialing out on loop start lines adds digits
Which I have seen complained about on multiple forums, this one included!
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PR5 is also known as 6.0.9.69
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The newest release which was just released on the 30/12/13 is 6.0 PR5
Well, that explains why our reseller didn't upgrade us to this version - it was released on the same day they updated our system.
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So as far as I can tell, this is the latest firmware:
Mitel 5000 Communications Platform Release Notes: Mitel_5000_6_0_PR_5
Fixed in release-36:
MN00492091 MOH/background music has bad audio quality when using the external MOH jack
MN00493657 Dialing out on loop start lines adds digits
MN00498898 Cannot retrieve callers from hold - Errors seen in 'state_machine_t'
MN00502602 Call Forwarding not working in Web Portal after upgrade to 6.0 PR4
MN00503238 Intermittent one-way audio, looks to be a crash during account code collection
MN00503729 Second call not ringing Hunt Group - PSTN monitoring behaviour - AU region
MN00492993 When the 6 network voips between nodes are busy, users cannot make outgoing calls from their own nodes.
MN00498608 AWP allows account code creation longer than configured maximum length
MN00501926 Email synchronization not showing up correctly on user web portal page
MN00503965 5.1 SP4 - DB will not allow logon & cannot recover from problem as default process will not work
MN00504659 possible Sip trunk authentication issues with gamma sip trunks
MN00504856 Issues with 2 types of sip handset authentication
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DEFINITELY take a backup before you go to this release, I updated our Demo kit and it actually introduced one of the fixes it mentions!
MN00503965 5.1 SP4 - DB will not allow logon & cannot recover from problem as default process will not work
I couldn't log into the system either via SA&D or the Web Server, I could SSH into the system with the default password but that was it, ended up having to default the DB from the front panel :(