Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: mevans1974 on January 03, 2014, 02:40:10 PM
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Hi,
I am trying to setup Fax messaging on NUpoint. For some reason I can't get the fax to answer please see config below any assistance would be great.
Activating active configuration config=0 without Stoping TCP/IP
NUPOINT VOICE SYSTEM CONFIGURATION
Group #1: "NUPoint Voicemail"
Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10
Fax Conn: Fax Group 1 (3 channels shared w/ other line groups)
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
Dial plan = [v,v,v,v,v,v,v,v,v]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [N], users = [N]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Attendant's extension =
Pre DN or attendant xfer string = [S+]
Group #2: "5K Pager" --No lines assigned
Application = [PAGER DIALER]
Dial plan = [v,v,v,v,v,v,v,v,v]
Administrator mbox # = [998]
General Greeting mbox # = []
Attendant mbox # = [999]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [N]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [N], users = [N]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Attendant's extension =
Pre DN or attendant xfer string = [S+]
Supports pager systems:
<No pager systems assigned!>
Pager Systems:
Pager System
Access code = [*50], Hold time = [20]
Pager System [1], Pager Name = "Fax"
Access code = [T], Hold time = [20]
Pager System [2], Pager Name = "Fax External"
Access code = [T9], Hold time = [5]
TCP/IP System Wide Host Configuration
-------------------------------------
Domain name: thompsonnp.com
H C M S
o a o l N
s r d o e
t d e t t IP Address Host Name
-----------------------------------------------------------------------------------------------------
1 1 P 0 1 192.168.0.4 mas-server
SmartHost : 10.160.1.12
ICP # 1
----------
3300 ICP Name: TTrading.
3300 ICP IP Address: 192.168.0.2
Set Registration Code: ***** Set Replacement Code: #####
HCI Reroute Hunt Group Number: 4550
Number of extensions configured: 11
Module Number Channel Number Extension.
1 0 4501
1 1 4502
1 2 4503
1 3 4504
1 4 4505
1 5 4506
1 6 4507
1 7 4508
1 8 4509
1 9 4510
1 10 4511
ICP # 2
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 3
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 4
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
There are no ports assigned for the PIMG/TIMG 1.
There are no ports assigned for the PIMG/TIMG 2.
There are no ports assigned for the PIMG/TIMG 3.
There are no ports assigned for the PIMG/TIMG 4.
There are no ports assigned for the PIMG/TIMG 5.
There are no ports assigned for the PIMG/TIMG 6.
There are no ports assigned for the PIMG/TIMG 7.
There are no ports assigned for the PIMG/TIMG 8.
There are no ports assigned for the PIMG/TIMG 9.
There are no ports assigned for the PIMG/TIMG 10.
There are no ports assigned for the PIMG/TIMG 11.
There are no ports assigned for the PIMG/TIMG 12.
There are no ports assigned for the PIMG/TIMG 13.
There are no ports assigned for the PIMG/TIMG 14.
There are no ports assigned for the PIMG/TIMG 15.
There are no ports assigned for the PIMG/TIMG 16.
There are no ports assigned for the PIMG/TIMG 17.
There are no ports assigned for the PIMG/TIMG 18.
There are no ports assigned for the PIMG/TIMG 19.
There are no ports assigned for the PIMG/TIMG 20.
There are no ports assigned for the PIMG/TIMG 21.
There are no ports assigned for the PIMG/TIMG 22.
There are no ports assigned for the PIMG/TIMG 23.
There are no ports assigned for the PIMG/TIMG 24.
There are no ports assigned for the PIMG/TIMG 25.
There are no ports assigned for the PIMG/TIMG 26.
There are no ports assigned for the PIMG/TIMG 27.
There are no ports assigned for the PIMG/TIMG 28.
There are no ports assigned for the PIMG/TIMG 29.
There are no ports assigned for the PIMG/TIMG 30.
The following optional features are enabled:
Configurable Data link
Configurable Message Waiting
NP Receptionist
NuPoint Fax
Enhanced In-band
Unified TCP/IP
NP PWG View
NP Call Director
Caller Line Id user interface
NP Config Server
NP Admin Server
LAN Backup
UM-SMTP
UM-WebView
IP Integration
FPSA
Prompt Language Configuration:
English
British English Full Set Prompts Install
German Full Set Prompts Install
Numeric English Full Set Prompts Install
Canadian French Full Set Prompts Install
Latin American Spanish Full Set Prompts
Euro French Full Set Prompts Install
Dutch Full Set Prompts Install
END
END
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Do you still need help?
I have set this up once.
I still have access to the system.
I wrote some notes will try and dig them out
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Yes I still need help with this. I will appreciated it very much.
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Here is my sys config and FCOS
Is it on a MAS?
Have you installed the fax blade. It will show in it own heading under blades.
Nupoint faxport enabled
Npmfax v15.x.x.x.x installed npum fax installed
NUPOINT VOICE SYSTEM CONFIGURATION
Group #1: "Nupoint"
Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10 0:11 0:12
0:13
Fax Conn: <none>
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [4,4,4,4,4,4,4,4,4]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = []
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [N]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [N], users = [N]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Attendant's extension =
Pre DN or attendant xfer string = [S+]
Group #2: "FAX"
Module 1: Lines 0:14
Fax Conn: Fax Group 1 (1 channel serving 1 line) --DEDICATED
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
Dial plan = [4,4,4,4,4,4,4,4,4]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [N]
Disconnect string = []
P
Activating active configuration config=0 without Stoping TCP/IP
re-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [N], users = [N]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Attendant's extension =
Pre DN or attendant xfer string = [S+]
TCP/IP System Wide Host Configuration
-------------------------------------
Domain name: amtico.local
H C M S
o a o l N
s r d o e
t d e t t IP Address Host Name
-----------------------------------------------------------------------------------------------------
1 1 P 0 1 6.0.200.107 cov38mitelas
SmartHost : 6.0.200.9
ICP # 1
----------
3300 ICP Name: Coventry.
3300 ICP IP Address: 6.0.0.20
Set Registration Code: *** Set Replacement Code: ###
HCI Reroute Hunt Group Number: 1119
Number of extensions configured: 15
Module Number Channel Number Extension.
1 0 1101
1 1 1102
1 2 1103
1 3 1104
1 4 1105
1 5 1106
1 6 1107
1 7 1108
1 8 1109
1 9 1110
1 10 1111
1 11 1112
1 12 1113
1 13 1114
1 14 1115
ICP # 2
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 3
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 4
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
There are no ports assigned for the PIMG/TIMG 1.
There are no ports assigned for the PIMG/TIMG 2.
There are no ports assigned for the PIMG/TIMG 3.
There are no ports assigned for the PIMG/TIMG 4.
There are no ports assigned for the PIMG/TIMG 5.
There are no ports assigned for the PIMG/TIMG 6.
There are no ports assigned for the PIMG/TIMG 7.
There are no ports assigned for the PIMG/TIMG 8.
There are no ports assigned for the PIMG/TIMG 9.
There are no ports assigned for the PIMG/TIMG 10.
There are no ports assigned for the PIMG/TIMG 11.
There are no ports assigned for the PIMG/TIMG 12.
There are no ports assigned for the PIMG/TIMG 13.
There are no ports assigned for the PIMG/TIMG 14.
There are no ports assigned for the PIMG/TIMG 15.
There are no ports assigned for the PIMG/TIMG 16.
There are no ports assigned for the PIMG/TIMG 17.
There are no ports assigned for the PIMG/TIMG 18.
There are no ports assigned for the PIMG/TIMG 19.
There are no ports assigned for the PIMG/TIMG 20.
There are no ports assigned for the PIMG/TIMG 21.
There are no ports assigned for the PIMG/TIMG 22.
There are no ports assigned for the PIMG/TIMG 23.
There are no ports assigned for the PIMG/TIMG 24.
There are no ports assigned for the PIMG/TIMG 25.
There are no ports assigned for the PIMG/TIMG 26.
There are no ports assigned for the PIMG/TIMG 27.
There are no ports assigned for the PIMG/TIMG 28.
There are no ports assigned for the PIMG/TIMG 29.
There are no ports assigned for the PIMG/TIMG 30.
The following optional features are enabled:
Configurable Data link
Configurable Message Waiting
NP Receptionist
NuPoint Fax
Enhanced In-band
Unified TCP/IP
NP PWG View
NP Call Director
Caller Line Id user interface
NP Config Server
NP Admin Server
LAN Backup
UM-SMTP
UM-WebView
IP Integration
Prompt Language Configuration:
English
British English Full Set Prompts Install
German Full Set Prompts Install
Numeric English Full Set Prompts Install
Canadian French Full Set Prompts Install
Latin American Spanish Full Set Prompts
Euro French Full Set Prompts Install
Dutch Full Set Prompts Install
END
END
FCOS for the fax mailbox has these options ticked
001
002
003
004
005
006
007
015
018
019
020
021
022
023
024
025
026
027
028
029
030
031
032
033
034
035
036
038
040
041
043
044
045
046
047
050
053
055
058
059
061
066
070
071
072
073
074
075
076
077
078
082
083
084
085
086
087
088
092
094
095
096
098
110
124
125
126
190
191
192
193
194
195
196
198
200
203
235
240
263
264
289
290
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yes it is a MAS
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installed fax blade?
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Fax blade is installed.
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Looking at the config you have posted you have one line group for both nupoint and fax, i have separate groups on my config.
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Extrack from the manual
Overview
Before You Begin
Before you begin a configuration session:
1. You must purchase and install the Fax feature.
2. Plan your Fax configuration (see the Fax Planning section).
3. Ensure that you have the following items to use during configuration of Fax Applications:
•A NuPoint Unified Messaging server console (video monitor and keyboard) and module, with power on
•At least two telephones for configuration testing
•Completed worksheets. (Use the blank worksheets to help you configure Fax. Instructions for completing the worksheets are contained in the Fax Planning section. The configuration procedures assume that you have completed the appropriate worksheets.)
Configuration
Configuration of all fax applications consists of the following tasks:
1.Define a Fax group: add a group of virtual Fax channels, quantity determined by Fax feature licensing to a maximum of 6 channels.
2.Assign the Fax group to Line Groups that require Fax capabilities. Assign fax to incoming line groups (like NuPoint Voice) to allow for receipt of fax messages. Assign to outgoing line groups (Pager/Outdial) to allow for transmission of outbound fax messages. Note: Fax resources are shared among line groups. If all available lines are busy processing incoming fax messages, then no lines are available for outbound messages. In this case, the outgoing messages are queued for retry. (In the case of all lines being busy, the sender of a new incoming fax will receive an error message indicating an unsuccessful transmission.)
3.Customize an FCOS and LCOS with the Fax feature bits and limits.
4.Assign the new COS values to the mailboxes that require fax features. For outbound fax using the Fax Printer Driver application, configure mailbox Call Placement options.
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did u find the problem, if so please post here so other may benefit from your experience.