Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: APM on December 19, 2013, 06:00:17 AM
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Hi All,
Another Mitel noob here in need of help! Hopefully this is a simple one.
My company has 2 offices each with their own controller and subnet. Our night service voice mailbox is located at the opposite site to me. When I attempt to login in to the associated mailbox number from my site, it is not recognised. How can I access the mailbox without physically going to the other site?
Thank you.
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Call the pilot number of the VM on the site you want to access and use * until you hear a prompt to enter your mailbox.
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Hi Mattmayn, thanks for the response.
The only number I am aware of to access the VM system is the hunt group number (555) however this is the same for both controllers. Is there something I am over looking? Is the pilot number different? Is there a place I can look to establish the pilot number?
Much appreciated.
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the hunt group number (555) however this is the same for both controllers.
That makes it more difficult.
Here's what you have to do: Dial the Cluster Element ID then 555.
You'll have to look that number up in the Cluster Elements form. It's not something anyone would normally use.
Ralph
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Ralph you absolute legend!
Cluster Element Assignment form
Cluster Element ID Digits column
Prefixed ID digits in front of hunt group number as suggested - worked like a charm!
Thanks for saving me a bunch a Christmas hassle! ;D
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Careful, APM...... Don't want Ralph's head to get any bigger than it already is. ;D