Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Stlrs83 on December 11, 2013, 08:29:08 AM

Title: Hunt groups
Post by: Stlrs83 on December 11, 2013, 08:29:08 AM

Created a hunt group and added members using pilot group for a ring all scenario. Then overflowed to another hunt group if not answered and everything works great except when answered by someone in overflow it never stops ringing at phones in first group and then can be answered and call stolen from person who answered in overflow.

Title: Re: Hunt groups
Post by: DND ON on December 11, 2013, 09:03:54 AM

It is working normally. You need to Recall to the second hunt group, not Overflow.

Title: Re: Hunt groups
Post by: 619Tech on December 11, 2013, 04:20:07 PM

DND ON nailed it. "Overflow" is misleading, because the call is still ringing in the original HG. Think of "Announcement" and "Overflow" as the two places to put in greetings or transfer options for callers. They still remain in the HG while greetings play until they select an option that transfers them out. If you put a HG in either of these, the caller is still ringing in the original HG. "Recall" destinations actually transfer the caller from the HG to a destination.

Title: Re: Hunt groups
Post by: Stlrs83 on December 12, 2013, 09:38:05 AM

That worked i appreciate it. I come from Comdial/ Vertical world and just assumed overflow meant overflow. LOL

Thanks for help.