Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: kgiles on November 21, 2013, 03:40:44 PM
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Whenever this user is on the phone, and a second call comes in to the hunt group, the user hears dial tone for a second before the original call continues. This issue is only affecting one user, and I do not believe it is a physical issue with the phone, because the user has a hot desk profile and the issue follows them from phone to phone.
A restart of the system did not help, and I'm not really sure what to look for as far as flags or settings go. Is there some way to prevent a second call from coming to a user? I believe that might solve the issue.
Thanks