Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: mevans1974 on November 21, 2013, 01:37:24 PM

Title: ACD and Auto Attendant
Post by: mevans1974 on November 21, 2013, 01:37:24 PM

Hi
We have a SX200 ICP that we are using the AA and ACD.
We have a issue when a customer dial the AA and press 1 for customer services the call will ring the ACD set twice and the call will go back to the the QUE.

I have made a few test but change the 1 option rather it going to the ACD path extn with is 270 I sent it to my exten 240 and it works. When i press one at the option it will ring my phone until my VM answer.

Any help will be greatly appreciated

Title: Re: ACD and Auto Attendant
Post by: acejavelin on November 22, 2013, 07:40:36 AM

Even though you say it works on your phone, check your transfer mode in VM options, make sure it is set for Blind/Unsupervised (I don't remember the exact wording), it sounds like it is doing supervised transfers which won't work with ACD.