Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: coreilly on November 13, 2013, 04:00:34 PM

Title: Softphones that are connected and working have a red X next to them
Post by: coreilly on November 13, 2013, 04:00:34 PM

We have a couple of softphone users that work from home. Their softphones work properly, however I have noticed something strange. When I log into the MAS Server, go to Mitel Border Gateway, and click Services there is a red X next to them in the Connected column. I have confirmed that their softphones are connected and working. Shouldn't they have a green check box next to them in that column? Our remote 5330 phones all have green check boxes but the softphone users have a red X. Is this normal?

Title: Re: Softphones that are connected and working have a red X next to them
Post by: pmhaynes on February 24, 2014, 11:01:25 AM

Do they use VPN to the office on the laptop's.
I think on old version of UCA, if it could resolve the name of the UCA server it didn't go into teleworker mode.
Again i stress i think this is different in the new version of UCA where you tick a box to use Teleworker mode.

Anyone else please feel free to correct me.