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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: shayne on August 20, 2009, 08:40:37 AM

Title: MWI lights up when placing a call
Post by: shayne on August 20, 2009, 08:40:37 AM

I don't believe this is normal, but when making a call from my 5330 the message waiting indicator stays lit until the person answers. Is there a way to turn this off?
Thanks

Title: Re: MWI lights up when placing a call
Post by: ralph on August 20, 2009, 09:04:18 AM

That is the way it works.    When you're calling someone, it gives you the ability to light their light if you're hearing ringing or a busy by pressing your message waiting key.   Your lamp being lit is an indicator that lighting their light is an option for you to do.

You can go into the COS of the calling extension and disable "Message Waiting".    This disables the ability to light a light so it should no longer be light on your phone.

Ralph

Title: Re: MWI lights up when placing a call
Post by: shayne on August 20, 2009, 09:33:32 AM

great thanks for the help, i'm not the best with acronyms, COS would be class of service options?
thanks again

Title: Re: MWI lights up when placing a call
Post by: ralph on August 20, 2009, 09:42:27 AM

Yes.  COS=Class of Service.

Ralph

Title: Re: MWI lights up when placing a call
Post by: shayne on August 20, 2009, 10:05:32 AM

that worked, it no longer lights up when being called, it lights up when calling a person though, i'll play with the others to find that option
thanks again

Title: Re: MWI lights up when placing a call
Post by: ralph on August 20, 2009, 11:28:21 AM

Just be sure you don't stop the light from lighting when you get voice mail messages.

Ralph